• CONCERT TICKETING FAQs
  A. When is the start of ticket selling?
  Start of Ticket selling will be on 25 June 2023, 12NN.
  Ticketnet.com.ph
  Ticketnet Box Office (at Smart Araneta Coliseum)
  Ticketnet Outlets (SM Malls, Fisher Mall, Eastwood Mall and Robinson’s Department Store Galleria)
  
  B. Where are the TICKETNET outlets located?
  TICKETNET outlets are located at the following malls:
  Eastwood Mall
  Fisher Mall
  Robinson’s Department Store Galleria
  SM Clark
  SM Mall of Asia
  SM Makati
  SM North EDSA
  SM Southmall
  SM Marikina
  SM Sta. Mesa
  SM Manila
  SM Megamall
  SM San Lazaro
  SM Aura
  SM Fairview
  The SM Store Baguio
  
  C. What are the ticket prices?
  VIP STANDING - P5,830
  VIP SEATED - P5,830
  PATRON - P4,770
  LOWER BOX - P3,180
  UPPER BOX - P2,120
  
  *Prices are inclusive of service charge
  *Other Ticketing charges may apply
  
  D. Can I choose my seat(s) for ONLINE purchases?
  You can only choose your preferred section. Seat numbers will be assigned automatically on a best seat available basis (except VIP Standing)
  Please be advised that Ticketnet is currently NOT ACCEPTING credit cards issued outside of the Philippines. Please contact info@ticketnet.com.ph for purchasing assistance.
  
  E. What are the modes of payment?
  For Online Purchases: Payment can be made via credit card and credit card (with Visa or Mastercard logo only)
  For Walk-In Purchases (Box Office & Outlets): Payment can be made in Cash or via credit card
  
  F. How can I purchase the tickets if I don’t have a credit card and I’m from the province or an international fan?
  If you are from an area without any TICKETNET outlets nearby, you can order tickets by following the 4 EASY STEPS below:
  1. FILL OUT THE FORM
  A link will be posted on the Smart Araneta Coliseum and Ticketnet Facebook pages on 25 June at 12nn. Fill out the reservation form and make sure that you enter your details correctly!
  2. WAIT FOR THE CONFIRMATION EMAIL
  A message will be sent to your registered email address to confirm your reservation. Please be patient as you wait for the confirmation email. Seats depend on the availability.
  3. PAY FOR YOUR TICKET/S
  Instructions on how to pay for your ticket will be included in the confirmation email. You may pay at any LBC or via e-biller (paybylink)
  4. WAIT FOR THE DELIVERY OF THE TICKETS
  For PROVINCIAL CUSTOMERS, your tickets will be delivered at the address indicated in the reservation form. For INTERNATIONAL CUSTOMERS, electronic ticket/s will be sent to your email.
  
  G. What are included in the VIP PACKAGES?
  Fan light
  Red carpet *Raffle
  Dedicated Venue entrance
  Early Access to the Venue
  VIP Lanyard
  VIP Souvenir card
  
  H. ADMISSION RULES
  1. Please note that entry to standing pen is strictly for patrons 14 and above
  2. No entry to children 4 years old and below
  3. Backpacks or oversized bags are not allowed inside the venue
  
  A friendly reminder from the organizers, PLEASE BEWARE OF FAKE TICKETS AND RE-SELLERS. Tickets obtained from unauthorized sources may be counterfeit or otherwise invalid. Any purchase from unauthorized sources, are at buyer’s own risk. Buy only from Ticketnet.com.ph, Coliseum Box Office and official Ticketnet outlets. Thank you!
  
  VENUE GUIDELINES:
  
  * Only fully vaccinated individuals will be allowed (5 yrs. old & above).
  * Must present vaccination card together with any valid id (with picture)/government issued id (with picture).
  * Minors must be accompanied by a fully vaccinated adult/guardian.
  * Strictly NO TICKET, NO ENTRY and NO RE-ENTRY policy.

• What age are allowed to enter the concert venue?
• Fully vaccinated concert-goers who are 18 years old and above are allowed. 5-17 year-old concert-goers must be fully vaccinated and accompanied by a fully vaccinated guardian to be allowed entry. Ticket ratio is 1:1.
• I am still not fully vaccinated but I already have a ticket, can I still attend?
• It is required that you provide proof of full vaccination that shows you have received, either: (a) the second dose of a two-dose vaccine or (b) a dose of a single-dose vaccine. The final dose of the vaccine must be two weeks prior to the event. Tickets will not be refunded due to non vaccination as venue policies are announced prior to the ticket selling.
• Should I undergo antigen swab testing first?
• Antigen swab testing is not required but it is highly recommended to test your status 24 hours before the concert to avoid the possible spread during the event.
• Is it required to wear facemasks?
• Yes, it is required to wear facemasks inside the venue AT ALL TIMES. Non-compliant may be a cause to be escorted out of the venue without any refund.

• How much are the ticket prices for the concert? Is it reserved seating?

*Ticketing charges apply

• Where can I purchase tickets?
• You can purchase online via ticketnet.com.ph or you may visit any TicketNet outlet. List of outlets: ticketnet.com.ph/ticketoutlets/home
• I’ve ordered tickets but haven’t received any order confirmation yet. Did my booking go through?
• Please send an email to info@ticketnet.com.ph. with your purchase details.
• Is my ticket transferable?
• Yes, but tickets must be transferred responsibly. Only 1 person may use the ticket.
• What is your refund policy? 
• Once the purchase has been made to the ticketing site, It is already considered a valid purchase and cannot be refunded in any form. 
• What are the modes of payment for the tickets?
• For online tickets via ticketnet.com.ph
• VISA / Mastercard credit / Debit cards
  
  NOTE: Payment channels may charge add-on fees.

• Can I purchase my ticket onsite on the day of the event?
• Yes, tickets can be purchased on the day of the event at any TicketNet outlet, but availability is not guaranteed.
• Do you offer discounts (PWD, Student, or Senior Citizen discount)?
• Student discounts are not honored for this event.
• A 20% Senior Citizen / PWD discount will be honored provided that the Senior Citizen PWD is the one who will watch the actual event. This will only be available for outlet purchases as Senior Citizen / PWD ID must be presented by the Senior Citizen / PWD upon purchase.
• ​​Someone is offering me to buy tickets from them? Is that okay?
• Tickets purchased from unauthorized sellers may be fake or invalid. Buy tickets only from ticketnet.com.ph and authorized TicketNet Outlets.
• The resale/scalping of tickets especially above the regular ticket price on The Araneta City property is strictly prohibited. Persons caught violating the anti-scalping ordinance shall be prosecuted in accordance with the law.